FAQs

***COVID-19 UPDATE***

Please note that we have experienced some extended delivery times associated with impacts from COVID-19 and are doing our best to have orders delivered as soon as possible given the circumstances. If you have any questions regarding your order or its tracking, please contact us and we will be happy to assist you.

 

When will you ship my items?

All orders are subject to a handling period before shipment, usually 2 - 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please note that we will ship to the exact address you put in as your shipping address. We are not responsible if you enter the incorrect address, whether because of auto-correct or otherwise.  Ozark Gear Co. will not be held responsible for items shipped to incorrect addresses provided by the buyer.  The buyer will be held responsible for additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid or fees associated with VAT to be paid.  These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Ozark Gear Co. will not be held responsible for these taxes or fees.

When will my items arrive?

Most items should be received within 10-14 business days.  In times of high volume, delivery may extend slightly beyond this window.

I have only received part of my order…

For logistical purposes, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us and a customer service representative will be happy to assist you with the tracking of the remainder of your order.

Do you ship outside the United States?

Yes we do!  We ship worldwide with the exception of a few smaller countries.